A patient may schedule an appointment with MOS for many reasons:
because you have an event, because you read about a treatment, because you don't like how you look in the mirror.
But when he arrives, what he's really looking for goes beyond.
She wants to feel more comfortable. More secure. More in control. Sometimes, she just takes a moment for herself.
And that's not in the product or the protocol. It's in how it's received, how it's spoken to, how it's listened to.
That's why every part of the experience matters.
Punctuality. Just-in-time silence. Unhurried behavior.
The technique transforms the skin.
Experience transforms the perception of itself.
And that, when it happens, leaves a mark.
🍃
Sara Merian
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